Question 1

What’s the deal with the female artist / woman owned bit?

Accepted Answer

I am so glad you asked this question and I couldn’t be happier to tell you more about it! Women as a whole and Women of Color, even more so, are largely underrepresented in all facets of economy. But even in the fine arts where you wouldn’t think so, it’s dauntingly true. Let’s pull some statistics from the National Museum of Women in the Arts to give you a better idea of what I mean.

Only 13.7% of living artists represented by galleries in Europe and North America are women.

Just 11% of all acquisitions and 14% of exhibitions at 26 prominent U.S. museums over the past decade were work by female artists.
But yet, Women earn 70% of bachelor of fine arts degrees in the U.S., though only 46% of working artists (across all arts disciplines) are women.

The list unfortunately goes on and on… if your interested in learning more you can click here (https://nmwa.org/support/advocacy/get-facts/)to find out more. And if you’d like to see the playing field be leveled up, support female artists- buy their art, brag about it and love it!

Question 2

Pixels… Fine Art America? I’m confused. Which company do you use to print your art?

Accepted Answer

Fine Art America and Pixels are the same company. Since they have had such a global presence, in 2012 they launched the brand Pixels and the rest is history.

Question 3

When will my products / prints be shipped?

Accepted Answer

Products and Prints require 2 - 8 business days to print and manufacture before shipping, depending on the product. You can see the specific lead time for each product when viewing the product on our website.

Products will ship from the manufacturing facility (https://pixels.com/global-print-on-demand-manufacturing-network.html)located nearest to your destination address.

Question 4

Do you ship internationally?

Accepted Answer

Yes, my art prints ship all over the world! Pixels has 14 manufacturing facilities (https://pixels.com/global-print-on-demand-manufacturing-network.html)located in five different countries. If you can receive a package via UPS or FedEx, then we can ship to you!

Question 5

Where is my order?

Accepted Answer

As soon as your order ships, Pixels will send you an e-mail confirmation with a tracking number included in the e-mail. They send the e-mail to the e-mail address that you provided when you placed your order.

If you want to check on the status of your order at any time, just log in to your account on Pixels and then click on your "Purchases" page. Click here (https://pixels.com/loginchoosetype.php)to log in.

Question 6

What is your cancellation / return policy?

Accepted Answer

If you are not happy with a purchase that you made on Pixels.com, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we will issue a full refund for the entire purchase price. Please note that Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

Question 7

How do I make a return?

Accepted Answer

All you have to do is fill out the form here.(https://pixels.com/returnsstep1.html?newrma=true)

Once you fill out the form, you will then be able to print out a return label which you should use when mailing back your return.

Question 8

I’m buying a gift. Will the purchase price appear on the invoice in my order?

Accepted Answer

You can send your order as a gift. We do NOT include any dollar amounts on the invoice that will be included with your purchase.

Question 9

Can I include a gift message with my purchase?

Accepted Answer

Unfortunately, you cannot include a gift message with your purchases from Pixels.

Question 10

Can I hang my prints in the bathroom?

Accepted Answer

Yes - you can hang your prints in a bathroom! Just make sure that your print is not exposed to direct spray from the shower.

Pixels "hardiest" products for bathroom use are metal prints and acrylic prints. Both of those products do not use any paper or canvas, so moisture is not an issue at all.

Framed prints and canvas prints will work fine in a bathroom, as well. Just make sure that you are not exposing them to prolonged periods of high moisture from long, hot showers.

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